Student loan borrowers are being asked to make important decisions. SAVE borrowers must select new repayment plans. Payments are being recalculated, and millions of people are trying to understand how the new rules affect them. But there is a growing problem: Borrowers are no longer sure they can trust what they see. In recent weeks, some borrowers pursuing Public Service Loan Forgiveness discovered that qualifying payments had disappeared from their StudentAid.gov accounts.
