For most borrowers, their loan servicer’s portal is the primary place they monitor their student loans. It shows a balance, a payment amount, and a current status, and on the surface, which can feel like all the information you need. But in practice, a servicer portal only shows part of your student loan story. There is a real gap between what your current servicer can see and your full student loan history. Servicers only have visibility into the period of time they’ve held
