When logged into the SDS online tool, you can reach out to us as you need throughout your journey. To access our Chat, simply log in to SDS and use the orange chat bubble in the corner of your screen to start a conversation! Be as specific as you can so we can provide you with the appropriate guidance.
Support Chat: From the moment you create an account, we’re here to help you navigate the program and help you through any loan questions you have or technical assistance you need completing the analysis stage.
Expert Chat: If you decide to move forward with a solution with the help of SDS, depending on your plan, you will have access to a Student Loan Expert. We have counselors ready to answer your chat during normal business hours. If we’re not available, no worries! A ticket is created, and we will get back to you within 1 business day. Our experts review your questions, loan information, and the plan/documents you have selected, to give you the right answer.
Not many (if any) student loan tools give you access to live support. We understand the need to have important answers at your fingertips to help you navigate the complexities of student loan debt.