SDS is committed to continuous improvement, always seeking new ways to help more users unlock the full benefits of our platform. To enhance the experience further, we’re introducing a convenient option for you to access a standalone PDF copy of your session details, known as an Action Plan. This ensures you have the tools and resources needed to navigate your student loan journey effectively.
SDS Offers Expert Counselor Help
Many SDS users encounter challenges locating or uploading their Federal Student file (NSLDS file), while others seek personalized guidance as they navigate the program. To address these needs, our fall SDS release introduced access to live expert counselors, who can provide real-time assistance and resolve any questions or obstacles you may face throughout the SDS workflow.
The “Need Help?” widget, located in the lower-left corner of the SDS window, is available at all times. By selecting “Learn More,” you can connect with expert counselors who are ready to guide you through the application process and help achieve maximum reductions in student loan payments.

Your Action Plan PDF is Now Available
An Action Plan is created for every SDS user who selects a solution but chooses not to an proceed with a subscription. This document includes all the necessary forms, instructions, and tips to help you implement your selected solution whether it's a revised repayment plan, loan forgiveness, cancellation, or another option.
If you exit SDS without opting for a paid subscription, having a PDF copy of the Action Plan can be a invaluable resource, offering a reliable guide to ensure you successfully complete the process. Beginning in January 2025, SDS will email users with an available Action Plan, offering it at a discounted price of $9.95. If you're interested, you can also email us to see if your Action Plan is available.
