New Tools, More People: Expanding Student Loan Support for Every Borrower

At Student Debt Solutions, our mission has always been to help borrowers identify the most effective repayment strategies for their needs. We know that navigating repayment plans, forgiveness options, and the many rules around federal loans can feel overwhelming—and that’s why we are constantly working to make our support easier to access, more responsive, and more effective.

With this in mind, we are excited to announce two major expansions to our support system:

Smarter AI Support Bots

We’re rolling out an enhanced AI-driven support experience designed to provide borrowers with intuitive responses in real time. These new tools will quickly answer common questions, guide users through key steps in the SDS app, and connect them with resources to help them make informed decisions. By leveraging artificial intelligence, SDS aims to reduce response times, streamline the support process, and ensure users have access to accurate information whenever they need it.

A Growing Human Support Team

While AI can streamline many parts of the support process, we understand that there is no substitute for talking to a real person, especially when it comes to something as important as your student loans. In response to this, we are increasing the number of support specialists on our team. Our growing staff is here to help borrowers fully understand the SDS platform and make the most of its features—whether that’s uploading loan data, comparing repayment options, or getting connected with a counselor for expert advice.

Together, these updates mean borrowers will have more resources than ever, from fast, automated responses to personalized human guidance. Our goal is to ensure that every borrower who calls, messages, or emails us feels supported, informed, and confident in using SDS to take control of their student loans.

At SDS, we believe that the right repayment strategy can change someone’s financial future. And with more tools and more people ready to help, we’re making sure every borrower can use SDS to their greatest advantage.

Log in to Student Debt Solutions to explore your options today.